Responsible Gaming

Gambling Should Be Entertainment

At CrownPlay Casino, we believe gambling should only ever be viewed as entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it carries risks and should only be enjoyed with money you can afford to lose.

We are committed to promoting responsible gambling practices and supporting the wellbeing of our players. Please read the information below to understand how to gamble safely and responsibly.

Age Verification

In Australia, you must be at least 18 years old to gamble legally. CrownPlay Casino is strictly for adults only. We take age verification seriously and reserve the right to request proof of identity at any time.

If you are under 18, you are not permitted to use this site or engage in any gambling activities.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. Please be aware of the following warning signs:

• Chasing Losses: Trying to win back money you've lost by gambling more
• Hiding Gambling: Keeping your gambling secret from family, friends, or partners
• Difficulty Controlling Gambling: Unable to stop or reduce the amount you gamble
• Neglecting Responsibilities: Gambling instead of attending to work, family, or personal obligations
• Using Gambling to Escape: Gambling to cope with stress, anxiety, depression, or other problems
• Financial Problems: Borrowing money to gamble or struggling to pay bills due to gambling
• Tolerance: Needing to gamble with larger amounts to get the same excitement
• Relationship Conflict: Arguments with loved ones about your gambling
• Withdrawal Symptoms: Feeling anxious or irritable when unable to gamble

If you experience any of these signs, please seek help immediately.

Self-Help Tools & Player Protection Features

CrownPlay Casino provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit over a specific time period (daily, weekly, or monthly)
• Loss Limits: Restrict the amount you're willing to lose during a gaming session
• Session Time Limits: Set automatic reminders or session interruptions after a specified period
• Reality Checks: Receive regular notifications during play to remind you how long you've been gambling
• Self-Exclusion: Temporarily or permanently exclude yourself from gambling for a period you choose

We encourage you to use these tools as part of your responsible gambling approach. Contact our support team to activate any of these features.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. The following organisations provide confidential support:

If You Need Help

If you think you may have a gambling problem, please reach out for support today. Seeking help is a sign of strength, not weakness. Problem gambling is treatable, and there are people ready to help you.

Do not hesitate to contact one of the organisations listed above or speak with someone you trust. Your wellbeing is important to us and to the communities we serve.

Remember: Gambling should be fun. If it stops being fun, it's time to seek help.

CrownPlay Casino's Commitment

CrownPlay Casino is committed to operating responsibly and ethically. We support the promotion of responsible gambling and contribute to gambling harm reduction initiatives. If you have concerns about your gambling or need assistance, please contact our support team who can provide information about available tools and resources.